Privacy Policy

We may collect contact details you provide directly to us, such as your name, email address, company name, and any information you include when you contact us or request information about our services.

We may also collect basic website usage information such as browser type, referring pages, and general analytics data to understand how visitors use the site and to improve the experience over time.

We use the information we collect to respond to enquiries, provide updates about our services, improve the website, and protect the security and integrity of our systems.

We do not sell your personal information. We only use it where there is a legitimate business purpose, your consent, or another lawful basis to do so.

If you request or use a Complimet plugin through ChatGPT or Codex, we may process the details you provide for the workflow, such as your name, email address, regulated entity, licence identifier, access code, questions, and other instructions. We use these details to provide the requested scoped workflow, send access or results, and keep the related service records.

Complimet prepares source-backed compliance work, review material, and proposed actions. It does not make the final compliance decision. Your organisation's authorised people remain responsible for checking the output, approving any action, and deciding what to do.

A plugin may send a request to our service so we can resolve the authorised scope and return a review-safe result. Raw database credentials, raw source documents, and internal source records are not provided to the plugin. Where a workflow uses an external provider or source that you or your organisation authorises, that provider may process the permitted information under its own terms and privacy policy.

ChatGPT and Codex are third-party platforms. Information entered into those platforms, and information they process when you use a plugin, is also subject to the applicable terms and privacy policy of the relevant platform. We do not control those platforms or claim that OpenAI endorses Complimet.

When analytics is enabled, this website uses Google Analytics and browser storage technologies, including cookies and local storage, to understand how visitors use the site and how they move through our forms and lead-magnet journeys. This may collect information such as pages visited, referral source, browser or device information, approximate location, and interactions with website features.

Google may process analytics information on our behalf in Australia or overseas in accordance with its own privacy practices. We use this information to measure website performance, improve content and services, and understand which campaigns are useful. We do not use our analytics tools to intentionally collect sensitive information.

You can restrict or delete cookies through your browser settings and can use Google's browser opt-out tools. Blocking analytics cookies or browser storage should not prevent access to the main website, but some preferences or measurement features may not work as intended.

We may share information with service providers who help us operate the website or support our business, provided they are required to handle that information appropriately and only for the services they provide to us.

We may also disclose information where required to comply with law, regulation, legal process, or to protect our rights, users, and systems.

We retain information only for as long as it is reasonably necessary for the purposes described in this policy, including legal, operational, and record-keeping requirements.

We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction. No online system can be guaranteed completely secure.

You may contact us to request access to, correction of, or deletion of your personal information where applicable. You may also opt out of marketing communications at any time by following the unsubscribe instructions in those messages.

For a Meta-connected MyNicholas connection, see our Data Deletion Requests page for the specific information to include and the manual request process.

If you have questions about this policy or how your information is handled, contact us before using the site further.